Refund policy
Cancellation
We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to request a return within 30 days of receiving the item.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer or our shipping station.
If the return is caused by the consumer, the consumer is responsible for the shipping costs. The exact fee depends on the courier company you choose.
If the return is due to an error on our part—such as a damaged or incorrectly delivered item—the consumer will not bear any shipping costs.
Refunds (if applicable)
Once your return is received and inspected, we will send you a confirmation email. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 30 days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at contact@belgraviaoutlet.uk.
Please reach out to our customer service at contact@belgraviaoutlet.uk to obtain the return address.